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Office
Nortech House, William Brown Close, Llantarnam Park, Cwmbran, South Wales, NP44 3AB, United Kingdom

FAQs

Find answers to commonly asked questions about the OEM Access Control.

How can I get in touch with OEM Access?

You can reach us through our contact form on this page, by email at sales@nortechcontrol.com or by phone at +44 (0) 1633 485533. Our team is based in the UK and is available during standard business hours (9 AM - 5 PM GMT).

Where is OEM Access located?

OEM Access is a division of Nortech Control Systems, headquartered in the UK. Our main office is located at Nortech House, William Brown Close, Llantarnam Park, Cwmbran, NP44 3AB, United Kingdom.

What industries do you serve?

While our DeltaQuest OEM access controller is versatile, we specialise in solutions for the leisure and visitor attraction industries. This includes gyms, fitness centres, golf clubs, leisure centres, and various other membership-based facilities.

Can DeltaQuest integrate with my existing software?

Most likely, yes. We have successfully integrated DeltaQuest with over 30 different software platforms across various industries and use cases. Our team has extensive experience in custom integrations and can work with you to ensure compatibility with your existing systems.

Do you offer technical support?

Absolutely. All technical support, including initial integration and ongoing assistance, is managed from our UK office. Our experienced team has handled over 30 software integrations across multiple industries, languages, and use cases.

Where are your products installed?

Our DeltaQuest controller and its predecessors have been installed in over 2000 locations across the UK, Europe, Middle East, and Australia. We have a global reach with local expertise.

How long has OEM Access been in business?

OEM Access is a division of Nortech Control Systems, which has been in business for over 30 years. Our experience in access control systems dates back to our first model, the CRC400, which was originally integrated with Membr software for gym access control.

What makes DeltaQuest different from other access control solutions?

DeltaQuest is the latest evolution of our OEM access controller, designed with flexibility and integration in mind. It can manage up to 32 access points via a single connection and is compatible with a wide range of third-party software, making it an ideal solution for various industries and use cases.

Can you provide custom solutions?

Yes, we specialise in tailoring our solutions to meet specific needs. With our extensive experience across multiple industries and use cases, we can work with you to develop a custom solution that fits your unique requirements.

Do you offer on-site installation services?

While we provide comprehensive remote support and guidance, on-site installation is typically handled by our network of trained partners or your in-house team. We can recommend local partners if needed.